Last updated: October 2025
At Eternitive, we value your privacy and are fully committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or interact with our team through any of our communication channels.
By using our website or services, you agree to the terms described below.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
When you shop or register with Eternitive, we may collect:
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Full name
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Email address
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Phone number
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Shipping and billing address
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Payment details (securely processed through third parties)
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Purchase history
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Communication records (WhatsApp, email, social media)
1.2 Non-Personal Information
We may also collect anonymous data such as:
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Browser type and version
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Device type (mobile, tablet, desktop)
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Pages visited, time spent on each page
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General location (city or country)
This helps us improve our website experience and tailor our content.
2. How We Use Your Information
Your data is used exclusively to:
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Process and deliver your orders
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Provide customer service and support
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Confirm payments and send invoices
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Send order updates and delivery notifications
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Share information about new collections, offers, and events (only if you consent)
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Improve website experience and service quality
Eternitive never sells or shares personal data with unauthorized third parties.
3. Communication & Marketing
You may receive updates about:
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New arrivals
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Exclusive offers and discounts
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VIP events or special access
You can unsubscribe at any time by clicking “Unsubscribe” in our emails or by contacting us directly at contact@eternitive.com.
4. Data Protection and Security
We take your privacy seriously.
All personal information is stored securely and handled only by authorized staff.
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Our website uses SSL encryption to protect your data during online transactions.
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Payment details are processed through trusted payment gateways (PayPal, card providers, or secure bank transfer).
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We do not store credit card information on our servers.
5. Cookies
Our website uses cookies to enhance your browsing experience.
Cookies help us remember your preferences, save items in your shopping cart, and analyze website traffic.
You can disable cookies at any time in your browser settings, though some website features may not function properly without them.
6. Sharing of Information
We may share limited data with:
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Courier services (for deliveries)
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Payment processors (for secure payments)
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IT and hosting partners (for website functionality)
All third parties are carefully selected and comply with GDPR and data protection laws.
7. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your data (except where legally required to retain it)
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Withdraw consent for marketing communications at any time
To exercise these rights, contact us at contact@eternitive.com.
8. Data Retention
We retain personal data only as long as necessary to:
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Fulfill your orders and legal obligations
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Provide customer support
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Comply with accounting and tax regulations
After this period, your data is securely deleted or anonymized.
9. Children’s Privacy
Eternitive does not knowingly collect personal data from individuals under 18 years of age.
If such information is discovered, it will be deleted immediately.
10. International Data Transfers
If you are located outside Albania, your information may be processed in countries where our service providers operate.
We ensure that all data transfers comply with applicable data protection regulations.
11. Updates to This Policy
Eternitive may update this Privacy Policy periodically to reflect changes in legal requirements or our practices.
The latest version will always be available on our website with the “Last updated” date indicated at the top.